30-Day Money Back Guarantee
For unused products with all original packaging and accessories included, refunds are available if returned within 30 days of the shipping date. Returns must include proof of purchase (receipt or invoice) and a copy of the Return Merchandise Authorization (RMA) form.
Return Process
■ For Registered Members
- 1. Log in to your account
- 2. Select the item you wish to return from "Order History" and click "Return"
- 3. Select quantity, fill in required fields including "Return Reason" and "Preferred Resolution", then submit request
- 4. Receive confirmation email of request submission (this is not your RMA yet)
- 5. Upon approval, a formal Return Merchandise Authorization (RMA) will be emailed
■ For Guest Purchases
- 1. Enter Order ID, full name, email address (or device model number) and click "Continue"
- 2. Select "Return" below your Order ID
- 3. Choose return items, quantity, reason, product condition, and preferred resolution from dropdown menus
- 4. Receive confirmation email of request submission
- 5. Receive RMA email upon approval
- 6. Complete return procedure following instructions in RMA
Refund Policy
▸ Quality issues after 30 days: Replacement or partial refund if within warranty period
▸ Minor damage: Partial refund possible if keeping the product
▸ Major defects: Full refund or new replacement if reported within 45 days of receipt
※ Refund processing time varies by payment method
Replacement Options
Standard Replacement
Replacement shipped after defective product is received
OR
Email shipping slip (with name and model number) to customerservice@mychway.com for expedited processing
Advanced Replacement
Replacement shipped before receiving defective product (for credit card payments only)
※Temporary hold will be refunded after receiving returned item
Return Conditions
- 1. Registered physical address required for RMA processing
- 2. For recognized defects, resolution limited to repair or replacement only
- 3. No refunds for products not purchased directly from us
- 4. Replacement depends on stock availability
- 5. Not responsible for any indirect, incidental or consequential damages
- 6. Shipping costs for invalid/expired RMAs are customer's responsibility
